A new GP practice in Scarborough formed from the merger of Prospect Road Surgery, Peasholm Surgery, Falsgrave Surgery and Belgrave Surgery.
20 March 2020 – Central Healthcare Update
Central Healthcare has announced that from Monday 23 March all clinics will be delivered from the Peasholm and Lawrence House sites and those clinics usually offered at Prospect Road will cease. The doctors and nurses from Prospect Road have been relocated to the other sites with appointments with doctors offered at Lawrence House. The practice says this will be the case for the foreseeable future whilst a review is undertaken on how the sites can be used more efficiently. A small team of administrators and community nurses will continue to use the building as offices but it will not be open for patients.
This move has come amid staffing shortages which have meant that it will not be possible to deliver services safely to patients from multiple sites. The situation has been exacerbated by the current Coronavirus crisis due to an increase in staff unwell or unable to work.
However, in the light of the ongoing Covid-19 situation the vast majority of consultations will now be done via phone, e-consultation or video consultation. Non-urgent work is being stopped or postponed until there is capacity to do so. Practices are working together as networks to manage this unprecedented demand and patients may find that they are assessed by a neighbouring practice if needed.
In addition the practice recently had a CQC inspection and, although the final report is not yet available, early feedback did identify areas where there may be an impact on patient safety if the current arrangements continue and recommended that consolidating services on fewer sites would enable to practice to deliver patient care more effectively.
GP Partner Omnia Hefni said ‘Although clinical services will no longer be provided at Prospect Road we do anticipate that once our current recruitment campaign is complete we will have a range of allied health professionals such as Physiotherapists and Social Prescribers and we will then need to look at clinical accommodation and location of services offered. We know this is an anxious time for our patients and it is unfortunate we have had to make this difficult decision so quickly but we are committed to delivering safe, effective services to all patients.
In addition nurse led clinics continue at the Peasholm branch site and we plan to add to these to include more specialist sessions for patients with diabetes and other chronic and long term health conditions’
Accountable Officer for the North Yorkshire CCGs Amanda Bloor said ‘We feel that this is the best approach to ensure that patients receive safe services and that is our absolute priority. We will continue to work closely with Central Healthcare to help them to implement the findings of the CQC report once known in order to ensure that patients continue to receive the clinically safe and effective services they deserve’
The Practice is aware of recent negative social media posts regarding telephone delays when contacting the practice. We are working hard to improve the telephone response time. We also regularly auditing our telephone response times to ensure any lengthy delays are known and investigated. 8am daily is extremely busy with calls from patients requiring medical advice that day. Data shows lighter telephone traffic after 2pm, therefore if your request is not urgent for that day we would recommend contacting the practice after this time. We would also ask that requests for repeat prescriptions are made from 8.30am onwards following the automated telephone instructions.
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