A new GP practice in Scarborough formed from the merger of Prospect Road Surgery, Peasholm Surgery, Falsgrave Surgery and Belgrave Surgery.
The Practice is aware of recent negative social media posts regarding telephone delays when contacting the practice. We are working hard to improve the telephone response time. We also regularly auditing our telephone response times to ensure any lengthy delays are known and investigated. 8am daily is extremely busy with calls from patients requiring medical advice that day. Data shows lighter telephone traffic after 2pm, therefore if your request is not urgent for that day we would recommend contacting the practice after this time. We would also ask that requests for repeat prescriptions are made from 8.30am onwards following the automated telephone instructions.
The NHS in England and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal. The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.
Call 111 now if you’ve been:
• to Wuhan or Hubei Province in China in the last 14 days (even if you do not have symptoms)
• to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it’s mild)
• to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in the last 14 days and have a cough, high temperature or shortness of breath (even if it’s mild)
• in close contact with someone with confirmed coronavirus
Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay indoors and avoid close contact with other people.
Further information is available on nhs.uk
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands. The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan or Hubei province, China are currently in isolation. Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
• Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.
You can find the latest information and advice from Public Health England at Further information is available on nhs.uk.
General Practices across Scarborough and Ryedale are now offering Extended Access to routine practice services, with appointments from 6.30pm to 8pm and at the weekend. Please ask your reception team for details.
You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help.
