A new GP practice in Scarborough formed from the merger of Prospect Road Surgery, Peasholm Surgery, Falsgrave Surgery and Belgrave Surgery.
Please see full story on our news page.
Following a review, for reasons of patient safety, we have taken the decision to stop taking prescription requests over the telephone from Tuesday 01 September 2020.
We are seeing a significant number of discrepancies between what the patient believes they have ordered and what has actually been requested by our patient services team. Mistakes are often a result of difficulty with drug pronunciation and confusion over repeat medication requirements. Many of our patients are also being treated for increasingly complex multiple conditions. The risk of error has the potential to cause patients harm or contribute to failing to address their treatment needs.
There are now many ways in which repeat medication can be ordered other than over the telephone. Patients are encouraged to register for online services through the NHS app, which is available on both IOS and Android smartphones and tablets. Medication already issued on a repeat basis with the practice can be requested through the NHS app and is sent directly to a patient’s nominated pharmacy. This saves time, unwarranted travel and is safer.
Patient online systems provide far better management of prescriptions within the surgery, as well as providing the surgery with additional resources to safely and efficiently deal with both patient telephone calls and face to face enquiries. Using the online systems should be quicker and more efficient from a patient point of view and eliminate the usual waiting time that you would have on the telephone.
We appreciate that this will be a change of process for many people but we believe that it will address some of the prescription and telephone access issues that have been raised in recent times. Details on how to register for our online services are available online at www.nhs.uk/nhsapp or you can speak to a member of the Patient Services Team.
You may of course continue to hand in your repeat medication requests in person at the surgery and by email, our staff are always available to help answer any queries that you may have.
Although the Covid-19 restrictions are slowing relaxing, the practice are still operating on a telephone consultant basis. Following patients initial calls to the practice, a clinician can then decide if a face-face, telephone or video appointment is needed. Please do not attend the surgery to you book your appointments as we are still trying to reduce the footfall in all our buildings to ensure the safety of all our staff and patients.
As from the 15th June, all patients attending pre-booked appointments at the practice are required to wear a face mask/covering (except those in an exempt group), Further details can be found at: https://www.gov.uk/government/news/face-masks-and-coverings-to-be-worn-by-all-nhs-hospital-staff-and-visitors and https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering or on our website under Covid-19 patient information.
We really appreciate all your support and continued patience through this difficult time and will keep you up to date with any new government guidance.
Although the Covid-19 restrictions are slowing relaxing, the practice are still operating on a telephone consultant basis. Following patients initial calls to the practice, a clinician can then decide if a face-face, telephone or video appointment is needed. Please do not attend the surgery to you book your appointments as we are still trying to reduce the footfall in all our buildings to ensure the safety of all our staff and patients.
As from the 15th June, all patients attending pre-booked appointments at the practice are required to wear a face mask/covering (except those in an exempt group), Further details can be found at: https://www.gov.uk/government/news/face-masks-and-coverings-to-be-worn-by-all-nhs-hospital-staff-and-visitors and https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering or on our website under Covid-19 patient information.
We really appreciate all your support and continued patience through this difficult time and will keep you up to date with any new government guidance.
You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help.
