A new GP practice in Scarborough formed from the merger of Prospect Road Surgery, Peasholm Surgery, Falsgrave Surgery and Belgrave Surgery.
NHS guidance – If you have COVID-19 symptoms you can find NHS guidance online at https://www.nhs.uk/conditions/coronavirus-covid-19/. If you need medical advice related to COVID-19 contact NHS 111 in the first instance using the online service: https://111.nhs.uk/covid-19 and only use the phone service if you are unable to access the internet.
The Practice is aware of recent negative social media posts regarding telephone delays when contacting the practice. We are working hard to improve the telephone response time. We also regularly auditing our telephone response times to ensure any lengthy delays are known and investigated. 8am daily is extremely busy with calls from patients requiring medical advice that day. Data shows lighter telephone traffic after 2pm, therefore if your request is not urgent for that day we would recommend contacting the practice after this time. We would also ask that requests for repeat prescriptions are made from 8.30am onwards following the automated telephone instructions.