Telephone number
01723 360835

Managing our patients during a period of ‘significant and increased demand’.

Along with other GP practices in our Scarborough Primary Care Network group (PCN) – Brooke Square surgery, Eastfield Surgery and Castle Health Centre –  and many others across the country, we are seeing a significant and sustained demand for our services.

In the last two weeks alone requests for appointments and care have risen 16%. This means we are having to prioritise patients with an urgent need to ensure they receive safe and timely care.

Due to these pressures our practice and its partner practices in the PCN, has declared themselves to be under significant pressure, under NHS reporting measures, and are working with NHS partners across the area to seek additional support if available.

As a result, we may redirect patients to other support, where necessary and appropriate, such as NHS111 which can book appointments for urgent care at Urgent Treatment Centres, or local pharmacies which can help with many minor illnesses and ailments.

Please, only use hospital A&Es in genuine ‘life and limb’ emergencies.

We very much hope that this situation improves and would ask our patients for their understanding. All patients will be triaged and we will provide support for patients with urgent needs first and other patients may be redirected to NHS111.