Telephone number
01723 360835

Complaints and compliments

Complaints

We take complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact Matt Hudson, General Manager at scrccg.pt-relationsb82038@nhs.net

Every effort will be made to answer your concerns as soon as possible.

For your information

Patient Complaints Leaflet

Complaints leaflet – June 2020

Complaints Policy

AD003 Complaints Policy –

Compliments

Here are a few positive examples received via our Friends and Family Feedback

“I have had 1st class service and treatment since the 1950s from the same practice albeit having moved to different locations and changed doctors over the years”

“Always very friendly, helpful, and compassionate”

“Very good all round”

“Just a very good service since I have been a patient over 20 years”

“Always been treated well & seen promptly”

“The practice are usually excellent in providing services regarding my health issues and I do not wait long for appointments”

“From reception answering the phones right through go the end of appointment or phone consultation I’ve always found all staff to be extremely helpful”.

“Kind and professional staff on the telephone I do not understand the social media complaints I am a regular user of the prescription line and they all do their best every time. Please have some respect for their difficult job. There are rules they have to follow and they are for your benefit and safety especially during this time”.

“All staff very friendly very helpful every time phoned or called in to the surgery”.

“Quick action, usually say and do what they say they’re going to do”.

“I would like to take this opportunity to compliment the service provided by Dr R during a telephone consultation with my mum. Dr R was very polite, helpful and informative.  She listened appropriately and ascertained all the required information before writing a prescription for mum which was at the chemists the following day.  Dr R also made an appointment for a further telephone consultation with herself regarding other matters raised and was happy to agree to a mutually convenient time.”