How to Order Repeat Prescriptions
From your green prescription you can see the medication that is currently on your repeat medication list on the white counterfoil. Items on this list take two working days to process, items you request that are not on this list may take longer.
Option 1 – In Person
On this white counterfoil, tick the boxes against the medication(s) you require and either:
- Take it to your pharmacy (see Options 4 and 5 below)
- Post it in the prescription box inside the surgery by reception
- Post it to the surgery
Option 2 – By Telephone – vulnerable patients only (2pm-6pm)
Please ask a Patient Services Team member for details of how and when you can telephone for repeat prescriptions. Please only use the phone line if you have no other method of contacting us.
Option 3 – By Secure Internet Access
Request access to our appointments and repeat medication request electronic system. Please note the system only allows you to order one week before the due date but there is a comments box where you can free text requests.
Please allow two working days for these to be processed.
See our online services for how to register: Online services
Once you have registered, the login page is available at
Option 4 – Nominated Pharmacy
Some pharmacies will accept the white counterfoil and will pass it on to us on your behalf. Please be aware this process takes a little longer than if you take it into the surgery. It is always best if the patient or their carer requests the medication to ensure the correct medication is being requested when it is needed. It is estimated that it costs the NHS £800 million in unused medication each year, this money could be spent on services elsewhere.
Option 5 – Nominated Pharmacy using the Electronic Prescription Service
If you get regular prescriptions, the Electronic Prescription Service (EPS) may be able to save you trips to your GP.
EPS makes it possible for your prescriptions to be sent electronically to the pharmacy or dispenser of your choice. Note that certain medicines are excluded from this process.
Choosing a pharmacy or dispensing appliance contractor to process your EPS prescription is called nomination. This means that you’ll no longer have to collect a paper prescription from your GP practice. Instead you can go straight to your nominated pharmacy or dispensing appliance contractor to pick up your medicines or medical appliances.
As your pharmacist has already received your electronic prescription, they may be able to prepare your items in advance, so you just have to pick it up with no extra wait. However this depends on the capacity of pharmacists on the day, and may not be available all the time. You can find out more information about EPS and download a leaflet about the electronic prescription service at https://www.nhs.uk/NHSEngland/AboutNHSservices/pharmacists/Pages/eps.aspx
When will my prescription be ready?
If you have requested them from the surgery, and the items are on your repeat medication list, we will have your prescription ready to be picked up by yourself or your nominated pharmacy within 2 working days, items not on this list may take longer; if you used a nominated pharmacy this takes 3 working days.
Please ask for the white counterfoil from your pharmacy if they do not return it directly, so that you have the correct medication list for the next time you need to request your medication.
It is the Doctors who will authorise any acute medication (medication not included in your repeat medication list) and/or medication outside this regime. Patient Services staff are not able to do this.